Shipping Information

At Paxella, we are dedicated to providing our customers with the best in smart cleaning and organizational technology. To ensure a smooth and efficient experience, we proudly offer FREE shipping on all orders!

 

Order Processing Times

 

Please allow for 1-3 business days to process and dispatch your order after it has been placed. An order is considered dispatched when it is handed off to our shipping carrier and is in transit to your shipping address.

 

Note: During peak times and holidays, processing times may extend up to 7 business days.

 

Estimated Shipping Times

 

The delivery time of your package depends on several factors, including your location. Below are the estimated delivery times based on your country of residence:

 

• 🇺🇸 USA: 5-10 business days

• 🇨🇦 Canada: 7-14 business days

• 🌍 International: 10-20 business days

 

Please Note: Shipping carriers may experience delays during peak times and holidays, which are beyond our control. International orders may encounter customs delays that can increase overall delivery time.

 

Order Changes and Accurate Shipping Details

 

It is the customer’s responsibility to ensure that the shipping details are accurate and complete at the time of checkout. Incomplete or incorrect shipping details may result in delayed processing or even order cancellation.

 

If you notice any errors in your shipping details, please email us at hello@paxella.com within 24 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee adjustments once processing begins.

 

Delayed Delivery

 

At Paxella, we understand the importance of timely deliveries. However, we are not responsible for delivery delays caused by external factors such as:

 

• Severe weather conditions

• Courier delays or issues

• Customs clearance (for international orders)

 

In such cases, we will work closely with the courier to ensure that your package is delivered as soon as possible. While we aim for prompt delivery, we cannot guarantee exact dates.

 

Lost or Stolen Packages

 

If your package is lost or stolen, we recommend contacting your courier directly to file a claim. Additionally, please contact our support team at hello@paxella.com for assistance. We will do everything we can to help resolve the issue.

 

Please Note: Paxella is not responsible for lost or stolen packages during the shipping process, and these circumstances fall outside of our refund policy. In some cases, we may offer a replacement depending on the situation.

 

Shipping Policy Changes

 

Paxella reserves the right to modify this shipping policy at any time without prior notice. Customers are encouraged to review the most up-to-date version before making a purchase.

 

By purchasing and using Paxella products, customers indicate their acceptance of this shipping policy, including any future updates.